Privacy Policy

Tickut.com ("we", "us", "our", or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access or use our website, mobile application, or related services (collectively, the "Platform"). By using our Platform, you acknowledge and consent to the practices described in this Privacy Policy.

1. Definitions

For the purpose of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, payment details, and identifiers such as IP addresses or device IDs.
• "Processing" refers to any operation performed on personal data, such as collection, storage, use, disclosure, transfer, or deletion.
• "User" or "you" means any individual who accesses or uses the Platform.
• "Applicable Laws" means the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other relevant privacy laws.

2. General

3. Scope of Policy

This Privacy Policy applies solely to data collected by Tickut.com and does not apply to third-party websites, apps, or services that may be linked through our Platform. We reserve the right to revise this Policy from time to time to reflect changes in legal, regulatory, or operational requirements without any prior notice. It is your responsibility to review the latest version of this Policy periodically, your continued use of the Platform after such updates constitutes acceptance of the revised Policy.

4. Information We Collect

In accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (collectively, "Applicable Indian Law"), and where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the California Consumer Privacy Act (CCPA), and other data privacy laws, Tickut.com ("we", "our", or "us") collects, stores, processes, and uses your personal information for lawful and legitimate business purposes as described below.

A. Information You Provide

By using our Platform, you consent to the collection and use of your data in accordance with this Privacy Policy and applicable laws. This includes information you submit when Creating an account, Booking tickets or other services, Contacting customer support and Participating in surveys or promotions. All financial information is processed via secure, PCI-DSS-compliant third-party gateways. Tickut.com does not store complete payment card details.

B. Automatically Collected Information

We may automatically collect certain data during your visit, including Device and technical data, IP address, browser type/version, operating system, device ID, Location data (based on IP, device settings, or permissions), Access times, pages viewed, referring URLs, and usage behaviour and Tracking technologies, cookies, web beacons, pixels, and server logs. This data is used strictly for operational, analytical, and security purposes and may be aggregated or anonymized.

We may lawfully receive and process data from external sources, including, Social media platforms (e.g., Google, Facebook) if you log in via third-party authentication, Affiliates, travel agents, ticketing partners, or service vendors and Fraud detection services, government portals, or regulatory bodies. All such data is collected under appropriate data-sharing agreements and is processed in compliance with local and international data protection laws.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and device identifiers) on our Platform to collect and store certain information automatically when you access or use our services. These technologies help us provide, secure, and improve our services in accordance with applicable data protection laws, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, GDPR, and CCPA (where applicable).

a. We use cookies and tracking technologies to:

• Ensure secure login sessions and prevent unauthorized access.
• Monitor website functionality, diagnose issues, and analyze traffic and usage patterns.
• Remember your settings, preferences, and recent searches to offer a tailored browsing experience.
• Deliver relevant advertisements based on your interests and online activity, and measure campaign effectiveness.
• Detect fraudulent behavior and maintain data integrity and security.

b. Cookie Consent and Control

By continuing to use our Platform, you consent to our use of cookies and tracking technologies in accordance with this Policy and any applicable laws. When required under law (e.g., under the GDPR for users in the EU/EEA), we will obtain your explicit consent for non-essential cookies. You may control or disable the use of cookies through your browser settings. However, please note that doing so may limit your ability to access certain features, functionalities, or personalized content on our Platform.

Note: We do not use cookies to collect sensitive personal data unless explicitly provided by the user and required for the performance of our services.

c. Third-Party Cookies

We may also allow third-party service providers (e.g., analytics, advertising networks) to place cookies on your device for the same purposes listed above. These third parties are governed by their own privacy and cookie policies, which we encourage you to review. Tickut.com is not responsible for the practices of third-party cookies and does not control how third parties use the data collected via such technologies.

Tickut.com is not responsible for the practices of third-party cookies and does not control how third parties use the data collected via such technologies.

6. Use of Information

We collect, process, and use your personal information only for lawful, specific, and legitimate purposes, in compliance with applicable data protection laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

We process your personal data for the following purposes:

• To process, manage, and fulfill your bookings, ticket purchases, travel arrangements, and other transactions.
• To verify your identity, ensure account security, and prevent fraudulent or unauthorized activities.
• To provide timely customer support, respond to inquiries, complaints, and feedback.
• To send booking confirmations, invoices, travel alerts, service updates, and essential transactional messages.
• To send promotional emails, special offers, loyalty rewards, and travel deals relevant to your preferences or past activity.
• You may opt out of marketing communications at any time via the unsubscribe link or by adjusting your communication preferences in your account settings.
• To improve our website/app functionality, content, user experience, and performance analytics.
• To ensure network and information security, including detecting bugs, preventing cyber threats, and enforcing usage policies.
• To comply with applicable legal obligations, regulatory requirements, and enforce our terms and policies.

7. Disclosure of Information

We are committed to maintain the confidentiality and integrity of your personal information. We do not sell or rent your personal data to any third party. However, we may disclose your information under the following limited and controlled circumstances, strictly in accordance with applicable data protection laws:

A. Service Providers

We may share your information with carefully vetted third-party service providers who assist in delivering services to you, including but not limited to: Payment processors and financial institutions, Travel and ticketing partners, Logistics and courier providers, Customer support services and Analytics and marketing platforms (e.g., for campaign optimization). All such third parties are bound by strict confidentiality agreements and are only permitted to process your data to the extent required for service delivery. They are contractually prohibited from using your information for any other purpose.

B. Legal Requirements

We may disclose your personal data when required by applicable law, legal process, or judicial/regulatory authority, or if such disclosure is reasonably necessary to Comply with legal obligations under Indian law or other applicable jurisdictions, Respond to court orders, subpoenas, or law enforcement requests, Investigate or prevent fraud, cyber threats, or criminal activity and Enforce our Terms of Use or protect our legal rights, intellectual property, or the safety of our users or the public. Such disclosures will be made in good faith and only when legally obligated or justified.

C. Business Transfers

In the event of a merger, acquisition, joint venture, asset sale, or reorganization, your personal data may be transferred to the acquiring or successor entity. In such cases, the new entity will be bound by this Privacy Policy or a comparable data protection framework and Users will be notified, where required by law, of any material change in data handling practices.

Note: All disclosures are made with appropriate technical and legal safeguards to minimize any risk of misuse or unauthorized access.

8. Third-Party Sites and Co-Branded Content

Our Platform may include links to, or integrations with, third-party websites, applications, sponsors, or advertisers that operate independently of Tickut.com. These third parties have their own privacy practices, terms of use, and data protection policies, over which we exercise no control.

We do not assume responsibility for the content, accuracy, or practices of such third-party platforms. Your access to and interaction with these websites is entirely at your own risk, and we strongly recommend that you review their respective privacy policies before sharing any personal information.

From time to time, Tickut.com may host or participate in co-branded campaigns, surveys, or promotions jointly with external partners. Participation in such activities may require sharing your information with the relevant third-party co-sponsor, and such sharing will be disclosed at the time of collection or registration. You are encouraged to review the privacy policy of such third-party partners before engaging.

9. Data Retention

We retain your personal data only for as long as necessary to Fulfill the purposes for which it was collected, Comply with legal, regulatory, or contractual obligations and Resolve disputes and enforce our agreements. Upon expiration of the retention period or if data is no longer required, we will either securely delete it or anonymise it in accordance with industry standards.

10. Security Measures

We are committed to protect your personal information and have implemented robust physical, technical, and organizational safeguards to ensure data security, including Use of SSL encryption protocols for secure data transmission; Deployment of secure servers, firewalls, and intrusion detection systems and Access control policies including role-based access restrictions for employees and contractors.

Disclaimer: While we employ reasonable and industry-standard security measures to protect your information, no method of data transmission or storage is completely secure. Accordingly, Tickut.com cannot guarantee absolute security and shall not be held liable for any unauthorized access, disclosure, or breach beyond our reasonable control.

11. Minors

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a minor without parental consent, we will take reasonable steps to delete such information.

If you believe a child has provided us with personal data, please contact us at support@tickut.com for prompt resolution.

12. Legal Disclaimers and Limitation of Liability

• Tickut.com provides its services and the data therein on an "as-is" and "as-available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to accuracy, completeness, reliability, merchantability, or fitness for a particular purpose.
• Tickut.com, its affiliates, directors, officers, employees, or agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of data, revenue, profits, or business opportunities, arising out of or related to your use or inability to use the Platform.
• This Privacy Policy shall be governed by the laws of India and any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai.

13. Amendments to this Policy

Tickut.com reserves the right to update or amend this Privacy Policy at any time to reflect legal, regulatory, or operational changes. Any modifications will be published on this page, and the "Effective Date" will be updated accordingly.

Your continued use of the Platform after any such changes constitutes your deemed acceptance of the updated Privacy Policy.

14. Consent

By accessing or using Tickut.com, you hereby:

1. Confirm that you have read, understood, and agree to this Privacy Policy;
2. Consent to the collection, use, storage, sharing, and processing of your personal data as described herein;
3. Acknowledge and agree to abide by all terms, disclaimers, and policies associated with the Platform.